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Privacy Policy

Who we are?

Prescribing Support Solutions LTD is a private limited company, specialising in providing GPs/PCNs with highly skilled pharmacists. Our registered address is 55 Manor Road, Stretford, Manchester, England, M32 9HT. We are registered with the Information Commissioners Office as a Data Controller, registration number ZB557078.

Your Privacy

Your privacy matters to us and we are committed to the highest data privacy standards, confidentiality and adherence with the Data Protection Act 2018 and UK GDPR.
This notice provides information on when and why we collect your personal information, how we use it and the very limited conditions under which we may disclose it to others.

Collection of your Personal Data

We may collect and process the following types of personal data:

  • Contact information, such as your name, address, email address, and phone number.
  • Professional information, including your General Practitioner (GP) or Primary Care Network (PCN) details, qualifications, and professional registrations.
  • Other information you provide to us when contacting or interacting with us.

Purpose for Processing personal data and legal bases

We use your personal data for the following purposes:

  • Providing highly skilled pharmacists to General Practitioners (GPs) and Primary Care Networks (PCNs).
  • Managing our relationship with GPs, PCNs, and pharmacists.
  • Communicating with you regarding our services and any updates or changes.
  • Meeting legal and regulatory requirements.
  • For any other purpose for which you have given your explicit consent

We rely on the following legal bases to process your personal data:

  • The processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into a contract.
  • Compliance with legal obligations to which we are subject.
  • Consent that you have provided for specific processing purposes.

Sharing of Personal Data

We may share your personal data with:

  • GPs, PCNs, and other healthcare professionals as necessary for the provision of services.
  • Third-party service providers who assist us in delivering our services.
  • Law enforcement or regulatory authorities where required by law.
    Should any claim be made, we may pass your personal information to our insurer.
  • If our business is wholly or partially transferred to a third party, your personal information may be one of the transferred assets.

Our operations are based in the UK, and your personal information is generally processed within the UK and countries within the European Economic Area (EEA). In some instances, we may transfer your personal information to third countries, for example, where our suppliers or cloud service providers are situated outside the UK and EEA. Where the recipient is situated in a third country that has not received an adequacy decision from the supervisory authority, we will ensure additional safeguards are in place, including the use of applicable standard contractual clauses.

Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Notice, or as required by law.

Securing and Processing of your Personal Data

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, and destruction.

Your rights in relation to personal data

Under UK data protection law, you have following rights which you can exercise by emailing our Data Protection Officer on PrescribingSupportSolutionsDPO@clinicaldpo.com

Right  Explanation 
Right to be Informed  This means that we have to be transparent in how we collect and use your personal data 
Right of Access   You have the right to access your personal data. 
Right to Rectification  If the information we hold about you is inaccurate or incomplete, you can request that we correct this 
Right to Erasure  You can request that we delete or remove personal data in certain circumstances 
Right to Restrict Processing  You have the right to request that we cease processing your data if  

  • you consider it inaccurate or incomplete and/or 
  • you object to the reason we’re processing your data 

We will review the validity of your request and respond to you with our decision 
Right to Data Portability  Where you have consented to our processing your data or where the processing is necessary for us to deliver a contract you can request a copy of that data be provided to a third party 
Right to Object  You have the right to object to our processing in certain circumstances and an absolute right to object to direct marketing.  
Rights relating to Automated Decision-Making including Profiling  We do not use automated decision-making or profiling. 

 
Right to contact the supervisory authority If you are unhappy with anything we have done with your data, you have the right to complain to the Information Commissioners Office. 

To make a complaint to the Information Commissioners Office call their hotline on Tel No.: 0303 123 1113 or see https://ico.org.uk/make-a-complaint/

How to contact us?

For all data protection matters or questions relating to how we manage your data, you can contact our Data Protection Officer via these means:
Data Protection Officer: Clinical DPO
Phone Number 0203 411 2848
Email: PrescribingSupportSolutionsDPO@clinicaldpo.com

July 2023

We may update this Privacy Notice from time to time. Any changes will be posted on our website, and the effective date will be revised accordingly.